Terms and Conditions

Detailed description of goods and/or services.
Village n Life Travel is a business in the hospitality industry that provides accommodation and travel experiences.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 72 hours and delivery confirmed by way of email.

Return and Refunds policy
The provision of goods and services by Village n Life Travel is subject to availability. All vouchers are non-refundable and must be claimed within the stipulated travel dates, excluding 17 December 2021 – 07 January 2022 and 15 – 17 April 2022.

Customer Privacy policy
Village n Life Travel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the business bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Village n Life Travel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Village n Life Travel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Village n Life Travel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Village n Life Travel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Village n Life Travel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by VNL Hospitality (private company) based in South Africa trading as Village n Life Travel and with registration number 1997/003642/07.

Contact details
Company Physical Address: 7 Chilworth, Camps Bay, Cape Town, 8005
Email: sami@tcx.travel
Telephone: +27 (0)63 695 9414